Privacy Policy

1. Introduction

At Mod Pizza, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our food services, visit our website, place orders, or interact with us in any way.

This policy applies to all our services including online ordering, delivery, dine-in experiences, catering services, loyalty programs, and any other interactions with Mod Pizza. By using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Information You Provide Directly

When you interact with our services, you may provide us with the following information:

• Personal Identification: Name, email address, phone number, delivery address, billing address
• Account Information: Username, password, purchase history, order preferences
• Payment Information: Credit card details, billing information (stored encrypted through secure payment processors)
• Food Preferences: Dietary restrictions, allergen information, favorite orders, special requirements (vegan, halal, kosher, gluten-free)
• Order Details: Order history, delivery preferences, special instructions, table reservation information
• Loyalty Program Data: Rewards points, membership status, transaction history
• Communication Data: Contact form submissions, customer reviews, feedback, chat messages
• Catering Information: Event details, guest count, venue information, special arrangements
• Marketing Preferences: Email subscription choices, promotional preferences

2.2 Automatically Collected Information

When you visit our website or use our services, we automatically collect certain technical information:

• Device Information: IP address, browser type and version, operating system, device identifiers
• Usage Data: Pages visited, time spent on site, click patterns, order flow behavior
• Location Data: Approximate location based on IP address, precise location for delivery (with permission)
• Cookie Data: Session identifiers, user preferences, analytics data
• Performance Data: Website loading times, error reports, feature usage

2.3 Information from Third Parties

We may receive information about you from third-party sources:

• Social Media Platforms: If you connect your social media accounts or sign in through social platforms
• Payment Processors: Transaction verification and fraud prevention information
• Delivery Partners: Delivery status updates, location tracking for orders
• Marketing Partners: Demographic information and preferences for targeted advertising
• Review Platforms: Public reviews and ratings you post about our services

3. How We Use Your Information

3.1 Service Provision

• Order Processing: Processing and fulfilling your food orders, managing delivery logistics
• Account Management: Creating and maintaining your account, authentication, password resets
• Customer Support: Responding to inquiries, resolving issues, providing assistance
• Quality Improvement: Analyzing service usage to improve our offerings and user experience
• Personalization: Customizing your experience based on preferences and order history
• Loyalty Programs: Managing rewards, points, and membership benefits

3.2 Communication

• Order Communications: Order confirmations, preparation status, delivery notifications
• Customer Support: Responding to questions, complaints, and feedback
• Important Notices: Service updates, policy changes, security alerts
• Marketing Communications: Promotional emails, special offers, new menu items (with your consent)
• Surveys and Feedback: Requesting your opinions to improve our services

3.3 Marketing and Analytics

• Personalized Advertising: Showing relevant offers and promotions based on your preferences
• Usage Analysis: Understanding website traffic, popular items, peak ordering times
• Campaign Effectiveness: Measuring success of marketing campaigns and promotions
• Market Research: Developing new products and services based on customer preferences
• Demographic Analysis: Understanding our customer base for business planning

3.4 Legal Compliance and Security

• Legal Requirements: Complying with applicable laws, regulations, and legal processes
• Fraud Prevention: Detecting and preventing fraudulent transactions and activities
• Security Protection: Protecting our systems, customers, and business from security threats
• Dispute Resolution: Resolving conflicts, chargebacks, and legal disputes
• Safety Compliance: Meeting food safety and health regulations

4. Information Sharing and Disclosure

4.1 Service Providers

We share information with trusted third-party service providers who help us operate our business:

• Payment Processors: Stripe, PayPal, and other secure payment systems for transaction processing
• Delivery Services: Third-party delivery partners for order fulfillment and logistics
• Cloud Storage Providers: Amazon AWS, Google Cloud for secure data storage and backup
• Email Services: Mailchimp, SendGrid for sending transactional and marketing emails
• Analytics Tools: Google Analytics, Mixpanel for website and app usage analysis
• Customer Support: Zendesk, Intercom for managing customer service interactions
• Security Services: Fraud detection and prevention systems

4.2 Legal Requirements

We may disclose your information when required by law or to protect our rights:

• Legal Orders: Court orders, subpoenas, and other legal processes
• Regulatory Compliance: Health department inspections, tax audits, regulatory investigations
• Law Enforcement: Cooperating with police investigations when legally required
• Protection of Rights: Defending our legal rights, property, and business interests
• Emergency Situations: Protecting public safety and preventing harm

4.3 Business Transfers

• Mergers and Acquisitions: If we are acquired by or merge with another company
• Asset Sales: If we sell or transfer part of our business operations
• Customer Notification: We will notify you before your information is transferred
• Policy Compliance: New owners must comply with this privacy policy or provide notice of changes

4.4 With Your Consent

We may share your information for other purposes with your explicit consent, such as:

• Participating in special promotions with partner businesses
• Sharing testimonials or reviews with your permission
• Research studies or surveys you agree to participate in

5. Data Security

5.1 Technical Security Measures

• Encryption: All data transmission protected by SSL/TLS encryption (256-bit)
• Firewall Protection: Advanced firewall systems protecting our servers and databases
• Access Controls: Strict access controls ensuring only authorized personnel can access data
• Monitoring: 24/7 security monitoring and intrusion detection systems
• Regular Backups: Automated data backups stored securely in multiple locations
• Secure Infrastructure: Industry-standard data centers with physical security controls
• Vulnerability Testing: Regular security assessments and penetration testing

5.2 Organizational Security Measures

• Employee Training: Regular security awareness training for all staff members
• Data Handling Procedures: Strict protocols for processing and accessing personal data
• Confidentiality Agreements: All employees and contractors sign confidentiality agreements
• Incident Response Plan: Comprehensive procedures for handling security incidents
• Security Audits: Regular internal and external security audits and assessments
• Vendor Management: Due diligence and security requirements for all third-party vendors

5.3 Your Security Responsibilities

• Strong Passwords: Use complex, unique passwords for your account
• Account Protection: Never share your login credentials with others
• Secure Devices: Log out from public or shared computers
• Phishing Awareness: Be cautious of suspicious emails or links claiming to be from us
• Report Issues: Immediately report any suspicious account activity or security concerns

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. Here's what we collect and why:

Additional Tracking Technologies

• Google Analytics: Website traffic analysis and user behavior insights
• Facebook Pixel: Ad performance measurement and audience building
• Web Beacons: Email open rates and engagement tracking
• Local Storage: Saving preferences and improving site performance
• Session Storage: Temporary data storage for current session

Managing Cookie Preferences

You can control cookies through your browser settings. However, please note that disabling certain cookies may affect website functionality, including:

• Inability to maintain login sessions
• Loss of shopping cart contents
• Reset of user preferences
• Reduced personalization features

7. Your Rights (GDPR/CCPA Compliance)

You have the following rights regarding your personal data:

7.1 Right of Access

You can request to view all personal data we have about you, including order history, preferences, and account information.

7.2 Right to Rectification

You can request correction of any inaccurate or incomplete personal data we hold about you.

7.3 Right to Erasure (Right to be Forgotten)

You can request deletion of your personal data, subject to certain legal and business requirements.

7.4 Right to Restrict Processing

You can request that we limit how we use your data while we address any concerns you have.

7.5 Right to Data Portability

You can request to receive your personal data in a machine-readable format or have it transferred to another service provider.

7.6 Right to Object

You can object to certain types of processing, especially for marketing purposes and automated decision-making.

7.7 Right Against Automated Decision-Making

You have the right not to be subject to decisions based solely on automated processing that significantly affects you.

8. Children's Privacy

Protecting children's privacy is especially important to us. Our services are not intended for children under 16 years of age, and we do not knowingly collect personal information from children under 16.

• Age Verification: We require users to confirm they are at least 16 years old when creating accounts
• No Intentional Collection: We do not deliberately target or collect information from children
• Parental Rights: If you are a parent and believe your child has provided us with personal information, please contact us immediately
• Prompt Deletion: If we become aware that we have collected information from a child under 16, we will promptly delete it

Parents who have concerns about their child's privacy or believe their child may have shared personal information with us should contact us immediately at [email protected].

9. International Data Transfers

9.1 Protection Measures

When we transfer your data internationally, we implement appropriate safeguards:

• Adequacy Decisions: Transfers to countries with EU-recognized adequate data protection
• Standard Contractual Clauses (SCCs): Legal agreements ensuring data protection standards
• Data Processing Agreements: Contracts requiring third parties to protect your data
• Security Measures: Technical and organizational measures to secure data in transit
• Regular Audits: Ongoing compliance monitoring and verification

9.2 Transfer Destinations

• United States: Cloud storage and processing with major providers (AWS, Google Cloud)
• European Union: Data analytics and customer support services
• Other Countries: As needed for business operations, always with appropriate protections

10. Data Retention Periods

Safe Data Disposal

When data retention periods expire, we ensure secure deletion through:

• Electronic Deletion: Complete removal from all systems making data unrecoverable
• Physical Destruction: Secure shredding of any physical records
• Backup Removal: Deletion from all backup systems and archives
• Disposal Records: Maintaining records of data disposal for compliance purposes

11. Third-Party Links

Our website may contain links to external websites, social media platforms, or partner services. Please be aware that:

• External Responsibility: We are not responsible for the privacy practices of third-party websites
• Independent Policies: Third-party sites have their own privacy policies and terms of service
• Due Diligence: Please review third-party privacy policies before providing personal information
• User Responsibility: Your interactions with third-party sites are at your own risk
• No Endorsement: Links do not constitute endorsement of third-party practices

We encourage you to read the privacy statements of any third-party websites you visit from our site.

12. Policy Changes

12.1 Change Notification

We may update this Privacy Policy from time to time. When we do, we will notify you through:

• Website Notice: Prominent banner on our homepage and relevant pages
• Email Notification: Direct email to all registered users about significant changes
• App Notifications: Push notifications for mobile app users
• Account Dashboard: Notices in your account settings
• Social Media: Announcements on our official social media channels

12.2 Staying Informed

• Check Regularly: The latest version is always available on our website
• Last Updated Date: Check the date at the top of this policy
• Continued Use: Using our services after changes indicates acceptance
• Right to Withdraw: You can stop using our services if you disagree with changes

13. Contact Information

Response Commitment: We will respond to all privacy-related inquiries within 3 business days.

13.1 Filing Complaints

If you have concerns about our privacy practices, please:

1. Contact us first using the information above for direct resolution
2. If unsatisfied, you may contact your local data protection authority
3. For US residents: Federal Trade Commission (FTC)
4. For EU residents: Your local Data Protection Authority

14. Withdrawal of Consent

14.1 Marketing Consent Withdrawal

You can withdraw consent for marketing communications at any time through:

• Email Unsubscribe: Click the unsubscribe link in any marketing email
• Account Settings: Update your communication preferences in your account dashboard
• Customer Support: Contact our support team to opt out
• Phone Request: Call us at +1 212-219-0764 to update preferences

14.2 Account Deletion Process

1. Log into your account and go to account settings
2. Select "Delete Account" option
3. Confirm your identity and deletion request
4. Wait for email confirmation of account deletion
5. Note: Some data may be retained for legal compliance

15. Conclusion

At Mod Pizza, protecting your privacy is not just a legal obligation—it's fundamental to who we are as a company. We understand that trust is earned through consistent actions, and we work every day to maintain that trust through transparent practices and robust security measures.

Your relationship with us is built on more than just great food; it's built on mutual respect and trust. We are committed to being transparent about our data practices and giving you control over your personal information.

If you have any questions about this Privacy Policy or our privacy practices, we encourage you to reach out to us. We value your feedback and are always looking for ways to improve our service while protecting your privacy.

Thank you for choosing Mod Pizza and trusting us with your personal information. We look forward to continuing to serve you while maintaining the highest standards of privacy protection.